Refund policy
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and the problem
We will review the issue and, if approved, provide a replacement, exchange, store credit, or refund depending on the situation.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow your payment provider additional time to process the refund and for the funds to appear in your account.
Original shipping costs are non-refundable, except when the return is due to an error on our part or the item arrived defective or damaged.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item received from Juniper.
We recommend using a trackable shipping service when returning an item. Juniper is not responsible for returns that are lost or damaged during transit.
How to Start a Return
To request a return or exchange, contact us through the contact information provided on our website.
Please include your order number, the item(s) you would like to return, and the reason for the return.
Do not send items back before receiving return instructions from Juniper.
Contact
If you have questions about our Return & Refund Policy, please contact Juniper through our website.
Thank you for supporting Juniper.